Refund policy

Embracing the world of online shopping can sometimes be a bit challenging and inconvenient, and Melo understands the importance of navigating this journey with care. Deciding whether to hold onto your purchase or consider a return may take time, especially if the item doesn't quite match your expectations. That's why we extend a warm invitation for you to take a thoughtful 3-day period to decide.

In the spirit of fostering positive connections, we want to inform you that Melo doesn't offer refunds for sold goods. However, we happily provide the option for exchanges or store credit, adhering to our terms and conditions.

If you find yourself wanting to return an unworn or unused item within 3 days of delivery, reaching out to us is as easy as sending a message via WhatsApp at the provided number: 8655176024 including the necessary details.

It's worth noting that every piece crafted by Melo is made to order, reflecting a commitment to uniqueness. Consequently, we don't accept returns. Nevertheless, we offer complimentary repairs within the first 30 days of purchase. Please be aware that shipping costs associated with returns are the responsibility of the customer, contributing to the collaborative effort to make your experience as delightful as possible.