1. What materials are used in MELO jewelry? Our beaded jewelry is crafted using Czech and Japanese glass beads. The earring hooks for all the beaded earrings are 925 hypoallergenic silver. Our silver segment is all pure 925 sterling silver, freshwater pearls, and semi-precious stones.

2. How can I care for my MELO jewelry? To keep your jewelry looking its best, we recommend storing it in an airtight container when not in use, avoiding exposure to harsh chemicals, and polishing silver pieces regularly to prevent tarnishing.

3. Do you offer custom orders? Yes, we love creating custom designs! Please reach out to us to discuss your vision, and we'll work together to craft a piece that’s perfect for you.

4. Is MELO jewelry hypoallergenic? Our silver jewelry is made from pure 925 sterling silver, which is generally considered hypoallergenic. However, sensitivity can vary, so we suggest checking the materials used for each piece if you have any concerns.

5. What is your return or exchange policy? We offer exchanges or store credit within 3 days of receiving your order, provided the item is unworn and in its original packaging. Please refer to our full policy for further details.

6. Do you ship internationally? Yes, we ship worldwide! Shipping rates and delivery times will vary based on the destination.

7. How long will it take to receive my order? All MELO pieces are handcrafted and made-to-order, so production typically takes 7-10 days. Shipping times will depend on your location. For ready to ship products, please check our Ready-to-Ship section

8. Do you offer repairs? Yes, we offer free lifetime repairs for all MELO jewelry! Please note that the customer is responsible for shipping the piece back to us, and the repair must be for actual damage or wear, not a lost item. We’ll ensure your beloved pieces stay in great condition, for life.